ABOUT the show
Hosted by Laura Nelson and Linda Kane in partnership with iCore and Mango Voice, this podcast delivers practical guidance on dental insurance verification, revenue cycle management, and office operations—always focused on what's best for both patients and practices.
Each episode tackles the real challenges dental teams face daily. Laura and Linda share decades of combined experience on insurance verification, revenue cycle management, front office operations, team training, and industry changes—offering guidance grounded in what actually works.
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Insurance Verification Workflows
Learn how to build verification systems that reduce surprises for both patients and your practice. We discuss pre-appointment processes, documentation strategies, and communication techniques that help set clear expectations from the first phone call.
RCM Strategies That Protect Revenue
Discover revenue cycle management approaches that protect your practice financially while maintaining patient trust. From tracking claims to following up on aged receivables, we cover the systems that keep revenue flowing consistently.
Front Office Systems
Build consistency into your daily operations with proven front office systems. We explore scheduling protocols, patient communication workflows, and team coordination strategies that reduce stress and improve efficiency across your entire practice.
Communication Techniques
Master the art of clear, confident communication with patients and team members. Learn how to explain benefits, discuss treatment costs, handle difficult conversations, and create an environment where everyone feels informed and supported.
Adapting to Industry Changes
Stay ahead of ongoing insurance and industry changes that impact your work. We break down policy updates, new regulations, and emerging trends in ways that help you adjust your processes and maintain compliance without overwhelm.
The Revenue Cycle Roundtable is for the people who keep dental practices running behind the scenes—front office teams, managers, and leaders.
Dental Office Managers
You're responsible for coordinating multiple moving parts, from team schedules to patient flow to financial systems. This podcast gives you practical strategies for managing it all while maintaining your sanity and supporting your team.
Insurance & Billing Coordinators
You navigate the complex world of dental insurance every day, and you know how challenging it can be to stay on top of changing policies, verification requirements, and claim follow-up. This podcast offers the guidance and support you need.
Front Office & Administrative Teams
Your role involves juggling phone calls, scheduling, verification, and patient communication all at once. We discuss workflows and systems that help you handle these responsibilities with greater confidence and less stress.
Practice Owners & Leadership
You want to support your team while ensuring the financial health of your practice. We explore leadership strategies, team development approaches, and operational systems that benefit everyone in your organization.
The work demands expertise in insurance policies, verification, billing, and patient communication—all while juggling dozens of daily tasks.
Many professionals learn through trial and error, with little time for training and high stakes when mistakes affect patient relationships and revenue.
This podcast changes that. Laura and Linda created The Revenue Cycle Roundtable to bring clarity and confidence to front office teams. Every episode helps you build better systems, communicate clearly, and reduce stress.
When front office operations run smoothly, everyone wins: patients feel informed, teams experience less burnout, and practices maintain financial health without sacrificing care.
Partnership with
iCore & Mango Voice
The Revenue Cycle Roundtable is co-produced with iCore, a technology-enabled dental management platform focused on revenue cycle workflows, and Mango Voice, a leading dental phone and communication platform that improves patient communication and front office efficiency.
iCore simplifies insurance verification, billing, and collections. Mango Voice, where Laura Nelson serves as VP of AI, Training, and Development, empowers practices with advanced communication tools. Together, they support the front office teams this podcast serves.
